VPN Troubleshooting

Having trouble connecting to VPN? This guide will help you resolve the most common issues.

VPN Won't Connect

Solution 1: Check Internet Connection

1. Ensure you have an active internet connection
2. Try accessing a website without VPN
3. Restart your router/modem if needed

Solution 2: Try Different Server

1. Open VPN settings in Activate Security
2. Select a different server location
3. Try connecting again

Solution 3: Restart Application

1. Close Activate Security completely
2. Restart the application
3. Try connecting to VPN

Solution 4: Check Firewall Settings

1. Ensure Activate Security is allowed through your firewall
2. Temporarily disable firewall to test
3. Add exception for Activate Security if needed

VPN Keeps Disconnecting

Enable Auto-Reconnect

1. Go to VPN Settings
2. Enable "Auto-Reconnect"
3. VPN will automatically reconnect if dropped

Choose Nearest Server

Distant servers may have unstable connections. Select a server closer to your physical location.

Change Protocol (Advanced)

1. Go to Settings → VPN → Advanced
2. Try different protocol (TCP vs UDP)
3. TCP is more stable but slower

Slow VPN Speed

Select Faster Server

• Use "Fastest Server" option
• Choose server with low load indicator
• Select geographically closer server

Disconnect Unused Devices

If multiple devices use VPN on same account, disconnect unused ones to improve speed.

Close Bandwidth-Heavy Apps

Streaming, downloads, and updates slow VPN. Pause these activities for better performance.

Can't Access Websites with VPN

Clear Browser Cache

1. Clear browser cache and cookies
2. Restart browser
3. Try accessing site again

Try Different Server Location

Some sites block certain VPN server IPs. Switch to different country server.

Disable IPv6

1. Go to Settings → VPN → Advanced
2. Disable IPv6
3. Reconnect VPN

Error Messages

"Connection Timed Out"

• Firewall is blocking VPN connection
• Try different server
• Check antivirus isn't blocking VPN

"Authentication Failed"

• Log out and log back in to Activate Security
• Check subscription is active
• Verify account credentials

"No Internet Connection"

• Disable kill switch temporarily
• Check your actual internet connection
• Restart network adapter